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Refund & Cancellation Policy

AlphaWhiskey Software LLC ("AlphaWhiskey," "we," "us"), a Delaware LLC · awsoft.dev
Effective date: October 14, 2026

This policy covers our ongoing website and marketing services:

  • Website, $49/month: we design, host, and maintain your website, including one standard domain (see the Domain Policy).
  • Website + Google Business Profile, $99/month: everything above, plus Google Business Profile (GBP) management: a post and photo update each month, review replies, and hours/services upkeep.

Plans are billed monthly in advance through Stripe and renew automatically until you cancel. Prices don't include tax unless stated.

1. Free preview before you pay

We may build a free preview of your site. You owe nothing unless you sign up. If you don't, we take the preview down and delete it, with any materials you sent for it, within 30 days; backups expire no later than 35 days after that.

2. Cancel anytime

  • No contracts and no cancellation fees.
  • How: use the Stripe billing portal link in your billing emails, or email info@awsoft.dev. We confirm every cancellation in writing.
  • When it takes effect: at the end of your current billing period. Your site and services keep running until then, and you won't be charged again.

3. Refunds

14-day first-month guarantee. Ask within 14 days of your first payment and we'll refund that first monthly payment in full and cancel your subscription — whether or not your site has launched. One guarantee per business. If we've already registered your domain, we keep its actual cost (usually about $11 for a .com). The domain transfer option in Section 5 applies.

After that:

  • No refunds for partial months; service runs to the end of the period you paid for.
  • No credits or refunds for downtime.
  • Billing mistakes (such as duplicate charges or charges after cancellation) are refunded in full once confirmed.
  • Premium or extra domains are non-refundable once purchased (see the Domain Policy).

Refunds go back to your original payment method; banks usually take 5–10 business days to post them.

4. What happens when service ends

  • Your site goes offline at the end of your paid period, and we stop GBP work and any email forwarding.
  • Your content: ask within 30 days after service ends and we'll send you, free, a ZIP export of your content (text, images, logos) and your site's public files. It doesn't include third-party items we license and can't pass on (certain fonts, themes, stock photos), and it isn't a license to our tools or systems.
  • Deletion: after the 30-day window, we delete your site and content from our live systems within 30 days; backups expire no later than 35 days after that. Want it sooner? Just ask — we'll acknowledge within 5 business days and finish within 30 days.
  • What we keep: billing and tax records for 7 years, and basic account/contact records for 3 years after our relationship ends.
  • Google Business Profile: your profile is yours. We remove our manager access and transfer primary ownership to you if we hold it. You keep your profile, reviews, and posts.
  • Coming back: no reactivation fee. Before deletion, we can usually restore your site; after, we'll rebuild it.

5. Your domain

Domains for our plans are registered under our (AlphaWhiskey) account. We don't automatically hand over the transfer code when you cancel.

Domain transfer option: On cancellation, we'll provide the domain's transfer code for a one-time transfer fee of $50. If you don't transfer it, we keep the domain until its current registration expires, and then it lapses. Most domains can't change registrars for 60 days after registration or a prior transfer (an ICANN rule). Details in the Domain Policy.

6. Failed payments

  • Stripe retries automatically, and we email you to update your card.
  • Your site stays up for a 14-day grace period after the first failed payment.
  • After that, we suspend the site and pause GBP work until the balance is paid (suspension isn't cancellation).
  • If still unpaid 30 days after suspension, we cancel the account; Sections 4 and 5 then apply from the cancellation date.
  • No late fees.

7. Chargebacks

Please contact us first — we can usually fix billing issues faster than a bank dispute. If you dispute a valid charge, we may suspend service while it's open and send Stripe evidence of the charge. If the dispute is decided in our favor, you'll need to pay the disputed amount before service resumes. Chargeback and dispute fees charged to us (Stripe's fee is currently $15 per dispute) are passed on to you.

8. Changes

We'll email you at least 30 days before any price or policy change affects your bill. You can cancel before then.

9. Contact

AlphaWhiskey Software LLC · awsoft.dev · info@awsoft.dev · 8 The Green STE D, Dover, DE 19901